Get in Touch With Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag a concern about an offshore online casino we've covered? This page explains the best way to reach us and what you can expect once you do.
How to Get in Touch
Email is the most reliable way to contact our team. Send your message to [email protected] and we'll aim to get back to you within two working days. If your enquiry relates to a specific casino, bonus offer or page on the site, including a link or the operator's name helps us respond faster and more accurately.
What We Can Help With
We cover a lot of ground on katiejoycrawford.com — reviews of individual operators, comparisons of bonuses and payment methods, guides to pokies and live dealer games, and general advice on choosing a site. Some of the things readers most commonly write in about:
- Review accuracy — If a bonus term, licence detail, payment method or withdrawal figure on one of our pages looks out of date, tell us. Offshore online casinos change their terms often, and we'd rather correct something quickly than leave it wrong.
- Questions about specific offers — Wondering how wagering requirements apply to a welcome bonus, or which payment methods a listed casino actually supports in AUD? We can point you to the relevant page or clarify where the information stands.
- Suggestions for coverage — If there's a casino, payment method or topic you think we should be reviewing, let us know. We can't add every request, but reader input genuinely shapes what we prioritise.
- Site feedback — Anything from a broken link to a comment on how a comparison table reads is worth sending through.
- Responsible gambling concerns — If you or someone you know is struggling with gambling, please say so in your message. We'll point you toward appropriate Australian support services, and we'd encourage you to look into self-exclusion tools directly with any operator or through a national self-exclusion scheme in the meantime.
What We Can't Do
We're an independent comparison and review site, not a casino operator. That means we can't process deposits or withdrawals, resolve account disputes, verify your identity documents or issue refunds on anyone's behalf. If you have an issue with your account, balance or a withdrawal at a specific casino, that operator's own support team is best placed to help — most offshore casinos we cover offer live chat or email support, and our reviews note this where it's relevant.
Similarly, we're not able to give personalised financial or legal advice. If you're weighing up which site suits you, our Best Non GamStop Casinos 2026 guide and our other comparison pages are a good starting point, but the final decision on where and whether to play is always yours.
A Note on How We Work
Our reviews and rankings are based on publicly available information about licensing, bonus terms, game libraries, payment methods and player feedback. We may earn a commission if you sign up through a link on our site, but this never determines how a casino is rated or ranked — that's covered in more detail on our review pages. If you think we've got something wrong, or missed an update to an operator's terms, that's exactly the kind of message we want to hear.
We read every email that comes in and reply from a real person, not an automated system. Response times can stretch a little during busier periods, but we do follow up on everything. Thanks for taking the time to reach out — we're glad to hear from you.